We ask that all items be returned to us within 30 days of your order of its delivery date, in perfect saleable condition with tags attached. 

• All items must be returned new, unused and in original MORI packaging (excluding gift-packaged items). 
• If the item was a gift, we’ll issue a gift card to the email address of your choosing for the value paid.

Returns that do not meet our policy will not be accepted and will be sent back to the customer. Once received by our warehouse, returned items are processed within 10-14 working days.

Please note delivery fees are non-refundable.

Each order needs to be returned separately linked to its original order to be correctly processed. Without proof of the return, MORI is not liable for any missing returns or refunds.

If you have received a damaged or incorrect item, contact our Customer Care team via live chat or email hello@babymori.com with a photo of the damage, or the incorrectly shipped product, A picture of the packaging if damaged, torn etc. Along with your order number and we will get back to you.

MORI is unable to offer exchanges to orders shipped to the EU.

To ensure we handle every return with fairness, we cannot accept a return or exchange for the following items:

- Gift note
- Gift wrap
- Personalised products, (unless a manufacturing fault)
- Final Sale items are non-refundable.

MORI can only accept back whole items.
Please note, that sets, multipacks, etc. are considered one and cannot be partially returned.