FAQs

General

  • What if I have two discount codes?

    That's great! You are more than welcome to use both offers, but please note that you can only apply one discount/promotion per order. If you enter multiple discount codes the last one entered will be applied and any prior codes entered will be disregarded. Please double check your order confirmation to make sure that that offer you wish to receive has been applied next to "discounts" in your order summary.
  • Has my discount code been applied to my order?

    To double check your discount code has been applied to your order please check your order confirmation, which is sent to the email you used to checkout, and see if your discount code is listed next to "discounts".
  • How do I apply a Discount Code to my order?

    We regularly offer promotional discounts which can include anything from monetary discounts to free gifts with purchase. Please be aware you can only apply one discount/promotion per order. Visit our sale to save up to 60% off.

    To use a discount code on your order first add the product(s) you would like to purchase to your bag and in the checkout view please enter your discount code in the "Discounts" text field provided and then click "Apply".

    To confirm your discount was applied please double check your order confirmation and make sure that your offer is displayed next to "discounts". If you apply a monetary discount the amount will automatically be deducted from your order total. If you are adding an offer for a free gift with purchase no additional product will be added to your cart, but the discount MUST be displayed to receive your free gift with your purchase.
    If you are using a mobile device please select "Show order summary" which will then display a discount text field for you to enter your code.

      If paying with a 3rd party (eg. Paypal) please make sure your offer is applied before continuing to the 3rd party platform to complete payment.
    • What if my items are damaged or incorrect?

      If you have received a damaged or incorrect item, contact our customer support team at hello@babymori.com with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.
    • How much does delivery cost? Do you deliver worldwide?

      EU deliveries are €6 per parcel, Europe or most of the Middle East for our MORI parcels.  However, we cannot guarantee that will be the case everywhere.  The purchaser is responsible for any duties levied.

    Parents need to know

    • Are your products in compliance with testing standards?

      Yes. All chemical and hazardous materials testing has been outsourced and is in compliance with UK safety standards. Our 100% organic products are GOTS certified and our signature bamboo and organic cotton fabric is OCS certified. We use factories that are of Oeko-Tex100 standard, which means products are Oeko-Tex 100 Class 1 Baby certified free from any harmful chemicals or substances.
    • How to care for your baby clothes?

      MORI clothing are really easy to care for. You can machine wash them on 30℃ and tumble dry low or line dry naturally for the best results.

      To maintain our garments’ integrity, wash with similar colours and avoid washing with towels and other rougher items.

    • What makes MORI the perfect baby essentials?

      MORI baby essentials are carefully crafted from the softest fabrics which are made from sustainable sources. Every product has been designed with ease of use and innovation at the front of mind. 

      Our garments are made using materials that help to regulate a baby's temperature by keeping them warm through winter and cool through summer. Why? Because we believe in making sure your little one is always safe and comfortable. 

    • What size will best suit my child?

      Our sizing matches the industry standard and fits comfortably and with ease.

      For your convenience, there is a link to our size chart on each product, but if you have any questions about a particular product our Customer Care Team is here to help. 

    • Can there be a difference in colour between the product photograph on the website and the actual product?

      Even though we do our best to keep the colours on our website as true as possible, each computer screen has its own individual setting, so there can be differences in colour. If you have a doubt about the colour of a product, please do not hesitate to contact our Customer Care Team.

    • Car seat and padded product safety information

      It is advised by the Royal Society for Prevention of Accidents (RoSPA) that babies should not wear padded/bulky clothing or sleeping bags whilst in a car seat for safety purposes. You can keep your baby warm in the car by adjusting the temperature or placing a blanket over the straps once they are harnessed in.  

      For more information and advice please see the RoSPA website. (https://www.rospa.com/lets-talk-about/2016/november/child-car-seats)

    Policies

    • Placing an order

      Shopping on our MORI website is super simple. You can browse our collections by hovering over the menu at the top of the main page.

      Once you have found an item you love, simply choose your favorite colour and the size prefered. A little window will pop up on the right hand side, confirming the items you have added to your bag. You can choose to continue shopping, or proceed straight to the checkout.

      If you would like us to gift wrap your items, please click on this option and let us know if you would like to include a gift message as well.

      Please confirm the items you would like to purchase and click on "continue to checkout".

      Enter your delivery and billing address details on the next page and if you have a discount code, do not forget to enter this on the right-hand side, and click 'Apply'.

      Please note, only one discount/promotion per order applies. If you try to apply two discounts/promotions, our system will automatically select the best deal and apply this to your order.

      If you are happy with everything, click on the "continue to the payment method" button and enter your payment details.

      Simply finish placing your order by clicking on the "complete order" button.

      Once you have placed your order, you will receive an automated confirmation email from us! Please check your junk/spam folders in case the email snuck in there.

      If you have any questions, or something went wrong, please let us know by contacting our customer care at hello@babymori.com

    • Payments

      We accept Visa, MasterCard and American Express cards.

      You can also choose to pay with PayPal, as well as Amazon Pay. When selecting this option at checkout, you will be directed to the PayPal or Amazon site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to the MORI website. If you choose this payment option, please be sure to double check your shipping address."


      All payments will be charged in EUR. Currency calculator on site is only an estimation.

    • Fulfilment

      We fully appreciate that you would like your order as soon as possible. Like all online retailers, we are working hard to remain open and serve our loyal customers.

      Following UK government recommendations. MORI has introduced strict social distancing, a one-way system and regular cleaning of equipment.

      MORI aims to dispatch all orders in 48- 72 working hours or 5-7 working days for personalised items.

      This can be further delayed during peak trading times such as seasonal sales or promotions.

      If you have not received your shipping confirmation within 48 business hours, please contact hello@babymori.com

    • Delivery

      We have free delivery on orders over 100

      For any delivery service updates please visit our COVID-19 FAQ's page 

       Our estimated delivery times after dispatch are:  

       EU

       Tracked - €14.95 

       2-10 working days
      (dependent on distance from UK)

       

      All orders and shipments to the US from 1st July 2020 will be shipped using a FedEx Express Tracked shipping service. This means you will receive all MORI orders sooner (within 2-4 business days).

      To see our expected delivery times please see our Delivery and Returns page. 

    • Returns/Exchanges

      To find out how to make a return to MORI please see our Delivery and Returns page.

       

    • Gift Cards

      We offer virtual gift cards for the value of €10, €25, €50 and €100.


      The gift card code gets sent straight to your email address and it contains the details on how to redeem it.

      If you have a gift card issued in another currency our team are here to help. To contact Customer Care fill in the contact form at the foot of this page. Please provide the team with the amount denomination and the gift card number and they will be happy to help. 

       

    • Contact us

      If you need to get hold of one of our team please either fill out the “If you have any questions?”  form below or see out Contact Us  page.

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