Shipping & Returns
We have free delivery on orders over €100
Standard delivery is no longer available in time for Christmas.
We are doing our best to fulfil orders within 2 business days presently. Our estimated shipping times after dispatch are:
Tracked - €14.95
2-10 business days
Any orders purchased between December 6th and December 24th 2021, can be returned for a refund up to January 31st 2022.
If you'd like to return for a refund please email our Customer Care team at firstname.lastname@example.org within 30 days of receiving your parcel. All returns are at the customer’s own expense and you may be liable for any return import fees if you reside outside of the UK.
When contacting our customer care team we ask you to provide your order number and the items, you would like to return for a refund.
MORI cannot accept back for a refund, Underwear and Personalised items, along with Face masks which are non-returnable for public health reasons. Nor can we accept back personalised garments.
All items must be returned new, unused and in original MORI packaging (excluding gift packaged items). Any item which does not meet this requirement will be returned to the purchaser.
If you are not the original purchaser (it was a gift) a gift card will be issued to the email address of your choosing for the value paid.
MORI can only accept back whole items, please note stater sets, supreme sets, multipacks etc are considered a whole item and cannot be partially returned.
Returns that do not meet our policy may not be accepted and will be sent back to the customer.
Make sure you obtain proof of postage for your return package.
Once received by our warehouse, returned items are processed within 10-14 working days.